Overview
Client Services
IBSI offers services performed by experienced professionals. Our trained, manufacturer certified technicians will respond to your problems quickly and efficiently with solutions that include delivery, set-up, network integration, administrator and end-user training, on-going maintenance, and software support.
Our service engineers are front-line people in charge of customer satisfaction. Their role is to add value to your organization by performing the job in such a way that you clearly want to continue doing business with IBSI.
Their responsibility is to assist you in improving your business effectiveness through the proper use of the technologies we provide.
IBSI is dedicated to providing exceptional service and support. We understand that you need your business up and running at all times; therefore, we strive to be as dependable, competent, and prompt as possible.
Our goal is to be on-site no more than four hours after your service request is received.
The best way to handle problems is to avoid them whenever possible. Therefore, our engineers perform preventative maintenance to ensure peak performance, optimum quality, trouble-free operation, and less downtime.
- Our professional services include the following:
- ›Legacy - All Inclusive Maintenance/Supply Agreements (AIMS) — The AIMS agreement is for those clients who prefer service agreements including operating supplies and parts provided at one low cost per image on a single convenient invoice.
- ›Legacy - Parts and Labor Maintenance Agreements (PAL) — PAL agreements include all emergency service, preventative maintenance, and parts.
- ›Network Services / Software Support Agreements — Our digital integration and support services facilitate a professional installation of digital copiers, printers, facsimile, time and attendance, or access control products and software to our client’s network environment.
- ›Print Management Agreements - Print Smart/Page Smart — Provide on-site print services with toner OR on site fleet management services.
- ›Data Security Assessments & Data Cleansing Agreements
- ›Per Call Emergency Repairs
I personally guarantee you will be satisfied with your experience with IBSI.
Sincerely,
Todd Williams
Todd Williams
Service Manager
Learn More about IBSI Services:
Print Management
Document Management
Security
Network/Software Support
